Terms and Conditions
Cancellation Policy and Price Adjustments:
All of our prices are based on prices that we receive from our suppliers. The prices of products change very often, and we reflect those changes on our website. Once an order is placed, you are locked in at that price. We cannot make any price adjustments for future decreases in prices. Once an order is placed we hold the item for you until it ships out. In the case that you change your mind and want to cancel the order, there will be a minimum 15% cancellation fee, and shipping charges are non-refundable. If at any time you decide to change an order, we can do that for you as long as the order has not been processed. We understand that unique cases may arise and we will do everything we can to satisfy you as a customer. If you have a problem, question, or concern please feel free to call us and speak with one of our customer service representatives.
Our Return and Exchange Policy:
We strive to provide our customers with the highest level of customer service and professional treatment.
All items except for TVs, cell phones, and SIM cards can be exchanged for a different item up to 30 days after the date of purchase if the box is in like new condition. When exchanging an item, all shipping charges are the responsibility of the customer. We reserve the right to charge restocking fees at a minimum of 15% for exchanges that we don't believe are in like new condition. Shipping charges will not be credited under any circumstances. Due to the nature of our business we cannot give refunds for any non-defective items. After 30 days we do not exchange or give refunds for any items.
Defective multi-system TVs & cell phones can only be exchanged for same within the first 14 days of purchase. No refunds will be issued on cell phones or TVs under any circumstances.
Shipping charges are non-refundable in any case as we cannot reclaim these fees from our shippers. Customers are responsible to pay any duties, taxes, customs, and other clearance fees for orders shipped internationally.
We understand that unique cases may arise and we will do everything we can to satisfy you as a customer. If you have a problem, question or concern please feel free to call us and speak with one of our customer service representatives.
Our standard warranty on products is 90 days Labor and 1 year parts. We do not offer any type of insurance or warranty for damage caused to any personal property or items used in conjunction with products purchased from us. The warranty does not cover shipping charges. Return shipping and handling charges must be prepaid with any warranty repairs or replacements.
We ship internationally by Fedex Air, DHL, and the Post office. Orders placed with shipping addresses internationally are manually reviewed and approved. If any additional information is requested we will email or call the client at the contact information provided.
All customs fees including but not limited to duties, taxes, and customs clearance are the responsibility of the recipient and will be collected by the shipping carrier at destination country.